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Introduction The ServiceNow Certified Implementation Specialist - Vulnerability Response
Exam Specification defines the purpose, audience, testing options, exam content
coverage, test framework, and prerequisites to become Certified Implementation
Specialist - Vulnerability Response certified.
Exam Purpose The Certified Implementation Specialist - Vulnerability Response exam
certifies that a successful candidate has the skills and essential knowledge to
contribute to the configuration, implementation, and maintenance of a ServiceNow
Vulnerability Response Implementation.
Exam Audience The Certified Implementation Specialist - Vulnerability Response exam is
available to ServiceNow partners, employees, and others interested in becoming a
ServiceNow Certified Implementation Specialist - Vulnerability Response.
Exam Preparation Exam questions are based on official ServiceNow training materials, the
ServiceNow documentation site, and the ServiceNow developer site. Study
materials posted elsewhere online are not official and should not be used to
prepare for the examination.
Prerequisite ServiceNow Training Path ServiceNow requires the completion of the following prerequisite training
course(s) in preparation for the Certified Implementation Specialist -
Vulnerability Response exam. Information provided in the following ServiceNow
training course(s) contain source material for the exam.
• ServiceNow Security Operations (SecOps) Fundamentals
• Vulnerability Response (VR) Implementation - Upon completion, the candidate
will be issued a nontransferable voucher code to register for the Certified
Implementation Specialist - Vulnerability Response exam.
Recommended Knowledge & Education
ServiceNow recommends completion of the following Training Course(s) and
Certification(s) in preparation for the exam. • ServiceNow Fundamentals (ILT)
• ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
• ServiceNow Platform Implementation (ILT)
• CIS-Vulnerability Response Certification Test Prep
• Automated Test Framework (ATF) Fundamentals (OnDemand)
• Flow Designer Fundamentals
• IntegrationHub Fundamentals
• Mobile Development Fundamentals
• Service Portal Fundamentals
|Additional Resources In addition to the above, the candidate may find the following additional
resources valuable in preparation for the exam.
• Orlando Vulnerability Response Documentation
• ServiceNow Security Operations Now Community Forums
• Glossary of Terms for Security Operations with Wikipedia Links
Additional Recommended Experience • Three (3) to six (6) months field experience participating in a ServiceNow
Security Incident response deployment project or maintaining the SIR application
suite in a ServiceNow instance.
• General familiarity with industry terminology, acronyms, and initialisms.
Exam Scope Exam content is divided into Learning Domains that correspond to key topics
and activities typically encountered during ServiceNow implementations. In each
Learning Domain, specific learning objectives have been identified and are
tested in the exam.
The following table shows the learning domains, weightings, and sub-skills
measured by this exam and the percentage of questions represented in each
domain. The listed sub-skills should NOT be considered an all-inclusive list of
exam content. Learning Domain % of Exam 1 Vulnerability Response Applications
and Modules
• About ServiceNow Security Operations
• Introducing Vulnerability Response
• Vulnerability
Getting Data Into Vulnerability Response • Definition of Vulnerabilities and Vulnerable Items
• Integrating with Vulnerability Scanners and Other Data Sources
• Scanner Integration and CMDB Reconciliation
3 Tools to Manage Vulnerability Response • Group Vulnerabilities for Easier Management
• Tasking for Vulnerability Remediation
• Exploit Enrichment 25%
4 Automating Vulnerability Response • Handling Vulnerability Exceptions
• Using Workflows for Process Automation
5 Vulnerability Response Data Visualization
• Data Visualization Overview: Dashboards and Reporting
• Performance Analytics
Exam Registration Each candidate must register for the exam via the ServiceNow Webassessor
website using a voucher obtained by completing the training prerequisite. The
exam is available directly through the Webassessor site as a non-proctored,
60-minute exam.
During the registration process, each test taker has the option of taking the
exam at an Authorized Testing Center or as an online-proctored exam. In both
testing venues, the Certified Implementation Specialist exam is done through a
consistent, friendly, user interface customized for ServiceNow tests.
The Kryterion testing network is worldwide and all locations offer a secure,
comfortable testing environment. Candidates register for the exam at a specific
date and time so there is no waiting and a seat is reserved in the testing
center.
Each candidate can also choose to take the exam as an online-proctored exam.
This testing environment allows a candidate to take the test on his or her own
system provided that certain requirements are met.
NOTE: A special accommodation version of the exam is available. Contact
certification@servicenow.com for more information. Depending on the
accommodation, there may be a 30-day lead time before testing.
Exam Structure The exam consists of (60) questions. For each question on the examination,
there are multiple possible responses. The person taking the exam reviews the
response options and selects the most correct answer to the question.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are four possible
responses. The candidate taking the exam reviews the response options and
selects the one response most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible
responses. The question will state how many responses should be selected. The
candidate taking the exam reviews the response options and selects ALL responses
that accurately answer the question. Multiple-select questions have two or more
correct responses.
Exam Results After completing and submitting the exam, a pass or fail result is
immediately calculated and displayed to the candidate. More detailed results are
not provided to the candidate.
QUESTION 1
Select the three components of a Filter Condition: (Choose three.)
A. Field
B. Sum
C. Operator
D. Value
Answer: A,C,D
QUESTION 2 SLAs are used to ensure VUL are processed in a timely matter. Which field is
used to determine the expected timeframe for remediating a VIT?
A. Updated
B. Remediation status
C. Remediation target
D. Closed
Answer: C
QUESTION 3 What is the minimum role required to create and change Service Level
Agreements for Vulnerability Response groups?
A. sla_manager
B. admin
C. sn_vul.vulnerability_write
D. sn_vul.admin
Answer: D
QUESTION 4 Changes made within a named Update Set in a different application scope:
A. Will be captured
B. Will throw errors
C. Will not be captured
D. Will be partially captured
Answer: A
QUESTION 5 ServiceNow Vulnerability Response tables typically start with which prefix?
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