Saturday, January 28, 2012

BR0-002 Q & A / Study Guide

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QUESTION 1
Horizontal cross-connect (HCC) is a term in networks for a wiring closet where the horizontal
cabling connects to a patch panel which is connected by backbone cabling to the main distribution
facility. Which of the following is the maximum CAT3 length acceptable for a horizontal crossconnect?

A. 100 meters (328 feet)
B. 125 meters (410 feet)
C. 256 meters (840 feet)
D. 328 meters (1076 feet)

Answer: A


QUESTION 2
Which wireless technology permits communication to run at 2.4Ghz and up to 54Mbps?

A. 802.11b
B. 802.11a
C. 802.11g
D. 802.11n

Answer: C


QUESTION 3
John works as a network administrator of his company. He is noticing timeouts when a user logs
in. Which of the following would permit John to spread network authentication request traffic
across multiple authentication servers?

A. Load balancing
B. Caching engines
C. QoS
D. Traffic shaping

Answer: A


QUESTION 4
What does the 10 stand for in 10Base-T?

A. Delay
B. Speed
C. Resistance
D. Length

Answer: B


QUESTION 5
Which of the following statements regarding FDDI (Fiber Distributed Data Interface) is TRUE?

A. FDDI uses CSMA / CD (Carrier Sense Multiple Access / Collision Detection) for media access
control.
B. FDDI consists of two counter rotating token rings.
C. FDDI has a maximum transmission speed of 54 Mbps.
D. FDDI has a maximum transmission distance of 1,000 meters.

Answer: B

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Monday, January 23, 2012

FC0-U41 Q & A / Study Guide

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QUESTION 1
Which of the following statements about a riser card is true?

A. It is used to connect a computer in a network.
B. It is used to connect extra microprocessors.
C. It provides extra memory for expansion cards.
D. It is used to extend slots for expansion cards.

Answer: D

Explanation:
Riser card is a circuit board that is used to extend slots for expansion cards and provides the
ability to connect additional expansion cards to the computer. These cards are used with LPX
motherboards. With the introduction of ATX motherboards, riser cards are rarely used. In ATX
motherboards, the expansion cards connect directly to the computer motherboard instead of using
riser cards.
What is LPX?
LPX is a motherboard form or that is used in some desktop computers. In LPX motherboards,
expansion cards are inserted into a riser card that contains several slots. Unlike other common
form ors such as AT and ATX, the expansion cards in LPX are not vertical, but parallel to the
motherboard.
The LPX form or is designed for smaller cases, and usually it is used for connecting two or three
expansion cards.


QUESTION 2
Which of the following devices is used for accessing the data on Secure Digital (SD) card, MMC
card, and CompactFlash (CF)?

A. E-book reader
B. Memory card reader
C. Smart card reader
D. Barcode reader

Answer: B

Explanation:
A memory card reader is a device, typically having a USB interface, for accessing the data on a
memory card such as a CompactFlash (CF),
Secure Digital (SD) or MultiMediaCard (MMC).
Answer option C is incorrect. Smart card readers are used to read smart cards. It is used as a
communications medium between the smart card and a host.
Answer option D is incorrect. A barcode reader (or barcode scanner) is an electronic device for
reading printed barcodes.
Answer option A is incorrect. There is no such device as e-book reader.


QUESTION 3
Which of the following can be used to accomplish authentication?
Each correct answer represents a complete solution. Choose all that apply.

A. Biometrics
B. Encryption
C. Password
D. Token

Answer: A,C,D

Explanation:
The following can be used to accomplish authentication.
1. Password
2. Biometrics
3. Token
A password is a secret word or string of characters that is used for authentication, to prove
identity, or gain access to a resource.
What is authentication?
Authentication is a process of verifying the identity of a person, network host, or system process.
The authentication process compares the provided credentials with the credentials stored in the
database of an authentication server.
What is biometrics?
Biometrics is a method of authentication that uses physical characteristics, such as fingerprints,
scars, retinal patterns, and other forms of biophysical qualities to identify a user. Nowadays, the
usage of biometric devices such as hand scanners and retinal scanners is becoming more
common in the business environment. A token may be a physical device or software token that an
authorized user of computer services is given to ease authentication.
Answer option B is incorrect. Encryption can be used to accomplish security and not
authentication.


QUESTION 4
Which of the following devices can cause great harm to one's life with lethal electric shocks?
Each correct answer represents a complete solution. Choose two.

A. SMPS
B. Floppy drive
C. Monitor
D. Keyboard.

Answer: A,C

Explanation:
A computer monitor and SMPS are at high voltage. Therefore, these devices can be fatal. They
usually have large amount of electric charge stored in capacitors for days after they have been
unplugged from power source.
What is SMPS?
Switch Mode Power Supply (SMPS) is a device that converts raw input power to controlled voltage
and current for the operation of electronic equipment. SMPS uses switches for high efficiency.
Answer options D and B are incorrect. Keyboards and floppy drives do not store electric charge.
Therefore, they cannot cause lethal electric shocks.


QUESTION 5
Which of the following ports on a computer are used to connect a keyboard?
Each correct answer represents a complete solution. Choose two.

A. USB
B. DB-25
C. PS/2
D. DB-9

Answer: A,C

Explanation:
The PS/2 and USB ports on a computer are used to connect a keyboard.
What is USB?
Universal Serial Bus (USB) is a high speed bus standard developed by Compaq, IBM, DEC, Intel,
Microsoft, NEC, and Northern Telecom. It provides the Plug and Play capability of Windows to
external hardware devices. USB supports hot plugging, which means that a USB device can be
installed or removed while the computer is running. A single USB port can be used to connect up to
127 peripheral devices, such as CD-ROM drives, tape drives, keyboards, scanners etc. USB 1.1
has a maximum data transfer rate of 12 Mbps, whereas USB 2.0 has a maximum data transfer
rate of 480 Mbps. USB 2.0 is fully backward compatible with USB 1.1.
Answer options D and B are incorrect. The DB-9 and DB-25 port types on the computer are used
as serial ports. A DB-9 male type port has 9 pins, whereas a DB-25 male type port has 25 pins.
What is a serial port?
Serial port is the primary means for connecting modems and mouse to a computer. There are two
types of serial port connectors, 9-pin and 25-pin. The word serial refers to the data is sent in
series, one bit at a time, over a single wire. This design is significantly slower than sending 8 bits
at a time via a parallel channel, but serial signals can travel much farther without degradation.


QUESTION 6
Which of the following features are related to power management?
Each correct answer represents a complete solution. Choose two.

A. Hot plugging
B. Hibernate mode
C. Standby mode
D. Safe mode

Answer: B,C

Explanation:
The Hibernate mode and Standby mode are features related to power management.
Hibernate mode is a power saving feature for computers. In hibernate mode, the current state of a
computer is saved to the hard disk, and the computer shuts down. A user will have to power on
the computer to restore the previous settings. When a computer resumes from hibernate mode, it
reads the saved settings from the disk and restores the system state as it was before it entered
hibernate mode. By default, hibernate mode is disabled. If a computer is not ACPI-enabled or
APM-enabled, users will have to enter hibernate mode manually. Users cannot set the computer
to automatically hibernate after a certain time. With ACPI-enabled and APM-enabled computers,
users are able to set hibernate mode automatically.
The standby mode is a power saving feature for computers. In this mode, a computer does not
shut down completely. The computer goes to low power state and, as a result, it consumes less
power.
When the computer resumes from the standby mode, full power is restored to its devices. During
the standby mode, if the power supply is disconnected or interrupted, data might be lost. The
standby mode is available automatically on ACPI-enabled or APM-enabled computers. Users do
not need to enable this mode manually. This mode is not available in non-ACPI and non-APM
based computers.
Answer option A is incorrect. Hot plugging is a feature in which a device can be installed or
removed while the computer is running.
Answer option D is incorrect. Safe Mode is a Windows feature used to start a computer with basic
drivers, such as mouse, keyboard, etc. It bypasses blocking issues, such as system corruption, or
installation of incompatible drivers or system services, enabling the Administrator to resolve such
issues.


QUESTION 7
Which of the following are types of LCD monitors?
Each correct answer represents a complete solution. Choose two.

A. SVGA
B. Active Matrix
C. Passive Matrix
D. X-Matrix

Answer: B,C

Explanation:
Two types of LCDs are available.
Active matrix
Passive matrix
Active matrix LCDs uses individual transistors to control each pixel on the screen. This type of
LCD consumes more power but provides sharper images than the passive matrix LCD. Passive
matrix Passive matrix screens do not refresh quickly to rapid changes. The passive matrix screen
displays weak colors. LCDs consume less power and are cheaper than Active matrix LCDs.
Answer option A is incorrect. SVGA is a type of CRT monitor used with the Desktop computers,
and not the LCD monitor.
Answer option D is incorrect. There is no LCD display type such as X-Matrix.


QUESTION 8
Which of the following transmits all ATSC HDTV standards and supports 8-channel digital audio?

A. DVI
B. S-Video
C. SVGA
D. HDMI

Answer: D

Explanation:
HDMI stands for High-Definition Multimedia Interface. It is a standard, uncompressed, and alldigital
audio/video interface. HDMI is capable of delivering the highest quality digital video and
multichannel digital audio on a single cable. It provides an interface between any audio/video
sources, such as a DVD player or a computer and a digital television (DTV) or video monitor.
HDMI transmits all ATSC HDTV standards and supports 8-channel digital audio, with extra
bandwidth to accommodate future enhancements. HDMI has two types of connectors. Type A and
Type B. Type A and Type B connectors use 19 pins and 29 pins, respectively. The Type B
connector is designed for very high-resolution displays that are expected in near future.
Answer option B is incorrect. S-Video, also known as Y/C video, stands for Super-Video. It is a
technology for video transmission. Using this technology, the video is transmitted into two
separate signals. One is used for color, and the other for brightness. Sometimes S-Video signals
are considered as a type of component video signal. However, its quality is inferior to other
complex component video schemes such as RGB. This technology produces sharper images than
those produced by composite video, which carries the entire set of signals in a single line. For
using SVideo, the device sending the signal must support S-Video output and the device receiving
the signal needs to have an S-Video input jack.
Answer option A is incorrect. DVI stands for Digital Visual Interface. It is a standard for high speed,
high resolution digital display invented by
Digital Display Working Group (DDWG). DVI accommodates analog and digital interfaces with a
single connector. New video cards have DVI as well as VGA ports built into them. Most of LCD
monitors come with a 15-pin VGA connection cable, even if they are capable of handling digital
signals coming from DVI connections. However, some monitors come with both types of cables.
DVI has three main categories of connectors. They are. DVI-A, DVI-D, and DVI-I. DVI-A is an
analog-only connector, DVI-D is a digital-only connector, and DVI-I is an analog/digital connector.
DVI-D and DVI-I connectors are of two types. single link and dual link. DVI supports UXGA and
HDTV with a single set of links.
Higher resolutions such as 1920 x 1080, 2048 x 1536, or more can be supported with dual links.
Answer option C is incorrect. A VGA or SVGA connector is a 15-pin, three rows, female connector,
on the back of a PC used for connecting monitors. Reference. "http.//en.wikipedia.org/wiki/High-
Definition_Multimedia_Interface"


QUESTION 9
You are handling IT support for a sales company. One of the sales representatives complains that
his laptop does not have a network card. You wish to add one via an expansion slot. What type of
expansion card should you use?

A. MCA
B. PCMCIA
C. PCI
D. AGP

Answer: B

Explanation:
PCMCIA is a widely used expansion card slot for laptops.
What is PCMCIA card? Personal Computer Memory Card International Association (PCMCIA)
card is also known as PC card.
The PC card uses a small expansion slot and is primarily used in laptops. However, PC cards are
also available in some of the desktop computers. There are three types of PCMCIA cards.
1.Type I
2.Type II
3.Type III
Answer option C is incorrect. PCI slots are used in PC's, not laptops.
Answer option D is incorrect. AGP is a legacy graphics slot for PC's.
What is AGP (Accelerated Graphics Port)?
AGP is a high speed 32-bit bus designed for high performance graphics and video support. It
allows a video card to have direct access to a computer's RAM, which enables fast video
performance. AGP provides a bandwidth of up to 2,133 MB/second.
Answer option A is incorrect. MCA is a legacy PC slot.
Reference. http.//www.wisegeek.com/what-is-an-expansion-card.htm


QUESTION 10
Which of the following terms refers to an anti-virus software file that is updated from time to time to
protect a computer from new viruses?

A. Definition
B. Modules
C. Service pack
D. Hotfix

Answer: A

Explanation:
Definition is an anti-virus software file that should be updated at regular intervals to protect a
computer from new viruses. This file is also known as virus definition file. The virus definition file
contains information about the latest viruses, which helps identify new viruses and protect
computers from them.
Answer option D is incorrect. Hotfix is a collection of files used by Microsoft for software updates
that are released between major service pack releases. A hotfix is about a problem, occurring
under specific circumstances, which cannot wait to be fixed till the next service pack release.
Hotfixes are generally related to security problems. Hence, it is essential to fix these problems as
soon as possible.
Answer option C is incorrect. A service pack is a collection of Fixes and Patches in a single
product. A service pack can be used to handle a large number of viruses and bugs or to update an
operating system with advanced and better capabilities. A service pack usually contains a number
of file replacements.
Answer option B is incorrect. This term does not refer to any anti-virus software file. Reference.
"http.//en.wikipedia.org/wiki/Computer_virus"

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Monday, January 2, 2012

220-701 - 220-702 Study Guide

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Contents at a Glance
Introduction 1

Part I A+ Essentials 220-701
CHAPTER 1 Hardware 3
CHAPTER 2 Troubleshooting, Repair, and Maintenance 57
CHAPTER 3 Operating System and Software 95
CHAPTER 4 Networking 147
CHAPTER 5 Security 185
CHAPTER 6 Operational Procedure 211
Part II A+ 220-702
CHAPTER 7 Hardware 241
CHAPTER 8 Operating Systems 285
CHAPTER 9 Networking 339
CHAPTER 10 Security 375

Table of Contents
Introduction. ......................................................................................................................... 1
Part I A+ Essentials 220-701
Chapter 1:
Hardware. .............................................................................................................................. 3
1.1 Categorize storage devices and backup media . ...................................... 3
1.2 Explain motherboard components, types, and features. ...................... 6
1.3 Classify power supplies types and characteristics. ............................... 16
1.4 Explain the purpose and characteristics of CPUs and their features.
................................................................................................................................. 18
1.5 Explain cooling methods and devices . ................................................... 21
1.6 Compare and contrast memory types, characteristics, and their
purpose. ................................................................................................................. 22
1.7 Distinguish between the different display devices and their characteristics
. ................................................................................................................ 25
1.8 Install and configure peripherals and input devices. ........................... 27
1.9 Summarize the function and types of adapter cards . ......................... 29
1.10 Install, configure, and optimize laptop components and features.
................................................................................................................................. 32
1.11 Install and configure printers . ................................................................ 35
Quick-Check Answer Key . ................................................................................ 40
Answers and Explanations . ............................................................................. 41
Chapter 2:
Troubleshooting, Repair, and Maintenance . .............................................................. 57
2.1 Given a scenario, explain the troubleshooting theory. ...................... 57
2.2 Given a scenario, explain and interpret common hardware and operating
system symptoms and their causes . ................................................... 60
2.3 Given a scenario, determine the troubleshooting methods and tools
for printers. .......................................................................................................... 64
2.4 Given a scenario, explain and interpret common laptop issues and
determine the appropriate basic troubleshooting method . .................. 67
2.5 Given a scenario, integrate common preventative maintenance techniques
. .................................................................................................................. 71
Quick-Check Answer Key . ................................................................................ 81
Answers and Explanations . ............................................................................. 82
Chapter 3:
Operating System and Software . .................................................................................. 95
3.1 Compare and contrast the different Windows Operating
Systems and their features. ............................................................................. 95
3.2 Given a scenario, demonstrate proper use of user interfaces . ....... 107
3.3 Explain the process and steps to install and configure the
Windows OS. ................................................................................................... 113
3.4 Explain the basics of boot sequences, methods, and startup
utilities . .............................................................................................................. 123
Quick-Check Answer Key . ............................................................................. 127
Answers and Explanations . ........................................................................... 129
Chapter 4:
Networking . ..................................................................................................................... 147
4.1 Summarize the basics of networking fundamentals, including technologies,
devices, and protocols . .................................................................... 147
4.2 Categorize network cables and connectors and their implementations
. ................................................................................................................... 159
4.3 Compare and contrast the different network types . ......................... 164
Quick-Check Answer Key . ............................................................................. 169
Answers and Explanations . ........................................................................... 170
Chapter 5:
Security . ............................................................................................................................ 185
5.1 Explain the basic principles of security concepts and
echnologies . ...................................................................................................... 185
5.2 Summarize the following security features . ........................................ 193
Quick-Check Answer Key . ............................................................................. 199
Answers and Explanations . ........................................................................... 200
Chapter 6:
Operational Procedure . ................................................................................................. 211
6.1 Outline the purpose of appropriate safety and environmental
procedures and, given a scenario, apply them . ...................................... 211
6.2 Given a scenario, demonstrate the appropriate use of communication
skills and professionalism in the workplace . .................................. 221
Quick-Check Answer Key . ............................................................................. 229
Answers and Explanations . ........................................................................... 230
Part II A+ 220-702
Chapter 7:
Hardware. ......................................................................................................................... 241
1.1 Given a scenario, install, configure, and maintain personal computer
components . ..................................................................................................... 241
1.2 Given a scenario, detect problems, troubleshoot, and repair/replace
personal computer components . ............................................................... 252
1.3 Given a scenario, install, configure, detect problems, troubleshoot,
and repair/replace laptop components . ................................................... 260
1.4 Given a scenario, select and use the following tools . ...................... 261
1.5 Given a scenario, detect and resolve common printer issues . ....... 263
Quick-Check Answer Key . .............................................................................. 270
Answers and Explanations . ........................................................................... 271
Chapter 8:
Operating Systems . ........................................................................................................ 285
2.1 Select the appropriate commands and options to troubleshoot
and resolve problems . .................................................................................... 285
2.2 Differentiate between Windows Operating System directory structures
(Windows 2000, XP, Vista, and Windows 7) . .............................. 296
2.3 Given a scenario, select and use system utilities/tools and
evaluate the results . ........................................................................................ 299
2.4 Evaluate and resolve common issues . ................................................... 310
Quick-Check Answer Key . ............................................................................. 319
Answers and Explanations . ........................................................................... 321

Chapter 9:
Networking . ..................................................................................................................... 339
3.1 Troubleshoot client-side connectivity issues using appropriate
tools . ................................................................................................................... 339
3.2 Install and configure a small office home office (SOHO)
network . ............................................................................................................ 352
Quick-Check Answer Key . ............................................................................. 361
Answers and Explanations . ........................................................................... 362
Chapter 10:
Security . ............................................................................................................................ 375
4.1 Given a scenario, prevent, troubleshoot, and remove viruses
and malware . ................................................................................................... 375
4.2 Implement security and troubleshoot common issues . .................. 379
Quick-Check Answer Key . .............................................................................. 395
Answers and Explanations . ........................................................................... 396

==================================================================
Introduction
Welcome to CompTIA A+ Practice Questions Exam Cram. The sole purpose of
this book is to provide you with practice questions that are complete with
answers and explanations to help you learn, drill, and review for the CompTIA
A+ certification exam. The book offers many questions that will help you practice
each exam objective and will help you assess your knowledge before you
write the real exam. The detailed answers to every question will help you reinforce
your knowledge about different issues involving the concepts associated
with the updated A+ exam (2009 Edition), which also includes topics on
Windows 7 and IPv6.
Who This Book Is For
If you have studied the content for both the 220-701 and 220-702 exam and feel
you are ready to put your knowledge to the test, but you are not sure that you
want to take the real exam yet, this book is for you! If you have answered other
practice questions or unsuccessfully taken the real exam, and want to do more
practice questions before going to take the real exam, this book is for you, too!
Even when the exam is done and you have passed with flying colors and have the
A+ certificate in your pocket, keep the book handy on your desktop to look for
answers to your everyday security issues.
What You Will Find in This Book
This book is all about practice questions! The practice questions in the book,
some very easy and others with a little complicated problem scenario, all are
intended to raise your confidence level before you take the real exam. You will
find questions that you will face in real life.
This book is organized according to the objectives published by CompTIA for
the 220-701: CompTIA A+ Essentials and 220-702: CompTIA A+ (2009
Edition) exams. Each chapter corresponds to an exam objective, and in every
chapter, you will find the following three elements:
. Practice Questions: These are the numerous questions that will help
you learn, drill, and review exam objectives. All of the questions in this
section are multiple-choice type. Choose the correct answer based on
your knowledge of security.
. Quick-Check Answer Key: After you have finished answering the questions,
you can quickly grade your exam from this section. Only correct

CompTIA A+ 220-701 and 220-701 Practice Questions Exam Cram
answers are given in this section. No explanations are offered yet! Even if
you have answered a question incorrectly, do not be discouraged. Just
move on! Keep in mind that this is not the real exam. You can always
review the topic and do the questions again.
. Answers and Explanations: This section provides you with correct
answers as well as further explanations about the content posed in that
question. Use this information to learn why an answer is correct and to
reinforce the content in your mind for the exam day.
Note
It is not possible to reflect a real exam on a paper product. As mentioned earlier, the purpose
of the book is to help you prepare for the exam and not provide you with real exam
questions. Neither the author nor the publisher can guarantee that you will pass the exam
only by memorizing the practice questions given in this book.

Hints for Using This Book
Because this book is a paper practice product, you might want to complete your
exams on a separate piece of paper so that you can reuse the practice questions
again and again without having previous answers in your way. Also, a general
rule of thumb across all practice questions products is to make sure that you are
scoring in the high 80% to 90% range for all topics before attempting the real
exam. The higher percentages you score on practice question products, the better
your chances for passing the real exam. Of course, we cannot guarantee a
passing score on the real exam, but we can offer you plenty of opportunities to
practice and assess your knowledge level before you enter the real exam.
When you have completed the exam on paper, use the companion CD to take a
timed exam. This will further help you gain confidence and make a self-assessment
in case you need more study. Your results will indicate the exam objectives
in which you need further study or hands-on practice.
Need Further Study?
Are you having a hard time correctly answering these questions? If so, you probably
need further review of all exam objectives. Be sure to see the following sister
products to this book:
CompTIA A+ Exam Cram, Fifth Edition by David L. Prowse, (ISBN:
9780789747921)
CompTIA A+ Cert Flash Cards Online (220-701, 220-702), Retail Packaged Version,
Third Edition, by Scott Honeycutt (ISBN: 9780132674553)

1 C H A P T E R O N E
Hardware

The first domain for the A+ Essentials (220-701) exam is hardware, which
focuses on teaching you to identify components and to demonstrate a basic
knowledge of hardware technology. This domain is essential because it gives
you a background for the other domains and also counts as 27% of the test
score, the largest percentage of all the domains. It also includes the most
objectives because today’s PCs have such a wide variety of hardware and
technology:
The objectives for this domain are as follows:
. 1.1—Categorize storage devices and backup media
. 1.2—Explain motherboard components, types, and features
. 1.3—Classify power supplies types and characteristics
. 1.4—Explain the purpose and characteristics of CPUs and their features
. 1.5—Explain cooling methods and devices
. 1.6—Compare and contrast memory types, characteristics, and their
purpose
. 1.7—Distinguish between the different display devices and their
characteristics
. 1.8—Install and configure peripherals and input devices
. 1.9—Summarize the function and types of adapter cards
. 1.10—Install, configure, and optimize laptop components and features
1.1 Categorize storage devices and backup media
. FDD
. HDD
. Solid state vs. magnetic
. Optical drives
. CD/DVD/RW/Blu-Ray
. Removable storage
. Tape drive
. Solid state (e.g., thumb drive, flash, SD cards, USB)
. External CD-RW and hard drive
. Hot swappable devices and non-hot swappable devices From <

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