(220-1001) CompTIA A+ Core 1 Certification Study Guide

 

Official CompTIA Content (OCC) has been designed from the ground up to help you learn and master the material in your certification exam. Trust self-paced CompTIA study guides that are
Clearly written and structured.
Flexible so you can learn at any pace.
Focused on your exam success.

Save With a Bundle
CompTIA Training bundles are a great way to continue your learning process in every stage of your exam preparation. Complement a study guide with popular training options such as:

Learn online with CertMaster Learn.
Apply your knowledge with CertMaster Labs
Practice and prepare for your exam with CertMaster Practice.

How Much Does the CompTIA A+ Certification Cost?
It's a simple question, but there can be multiple answers based on your situation and the options you choose. You will need two vouchers to pass two exams to certify.

You may qualify for discounts that can decrease the cost, and you may want to consider additional learning and training that can change the bottom line as well. Read on to find out more.

The Basics: CompTIA A+ Exam Voucher Only
In order to take the certification test, you’ll need to buy an exam voucher. A voucher represents a unique code that you can buy at the CompTIA Store and use to take your test at a Pearson VUE testing center. If a voucher is all you need, then the cost is $232 per exam. Find more details about the exam on the CompTIA A+ product page and information on how to buy a voucher on our testing pages. If you’re ready to buy, head over to the store.

If you don’t pass an exam, you’ll need to purchase another voucher to take another test. We recommend that you go into your exam well-prepared to minimize the chance of not passing the test and having to purchase an additional voucher. Read on to find out about training and test preparation options.

Training and Exam Preparation
Our CompTIA Learning and Training offering is a set of comprehensive learning resources to support our certifications like CompTIA A+. This suite of products includes books, eLearning, labs and exam prep software and is developed in house by CompTIA, based on feedback we hear from learners like you. These resources provide you with a variety of ways to acquire all or some of the knowledge that is outlined in the CompTIA A+ exam objectives.

Self-Study
The self-study guide will teach you the fundamental principles of installing, configuring and troubleshooting PC, mobile, printer and networking device hardware and help you to advance a career in PC support. It will prepare you to take the CompTIA A+ exam by providing 100 percent coverage of the objectives and content examples listed on the syllabus. Browse our store or visit the Official CompTIA A+ Study Guide page to learn more.

Another great way to get an idea of what questions you can expect is to download a set of practice questions. Keep in mind that these practice questions are not the exact questions that will be on the actual test and that there will be different kinds of questions.

Self-Study and Test Preparation
The CompTIA CertMaster suite of products helps candidates learn the skills needed for a career in technology, and to prepare for their exam with confidence.

The following CertMaster products are now available for CompTIA A+:
CertMaster Practice for CompTIA A+
CertMaster Labs for CompTIA A+

* CompTIA A+ certification consists of 2 separate exams, 220-901 and 220-902 or 220-1001 and 220-1002. In order to take both exams, you need to purchase 2 vouchers. Vouchers can be used for any of the exams.

Don't see a bundle you like, click here to see all our bundle offers. Shown prices apply to US store only. Prices in other regions may vary.

Classroom training
For some, self-study isn’t the way to go, and classroom training is either available to them or simply the better choice for them to learn. CompTIA A+ certification training is offered by many public academic institutions, such as colleges, as well as private academic institutions such as professional training centers.

The cost of classroom training depends on your choice and can range from a few hundred to several thousands of dollars. You can find classroom training in your area on our classroom training page. For organizations looking for instructor-led training, CompTIA offers classroom training for organizations.

Free and Almost Free CompTIA A+ Certification (Seriously!)

Depending on where you live and what sponsorships you qualify for, special programs may be available to help you get trained and certified for free (or nearly free). Such programs are usually geared toward one or more of the following groups:

Unemployed or under-employed individuals
Displaced workers
Military veterans
Ethnic minorities
Women

Typically, such free training programs fall into one of two categories: government-sponsored programs and nonprofit charitable programs.
Government-Sponsored IT Training

These are programs that are typically funded with federal dollars and advertised through your county’s workforce investment board or your local American Jobs Center. To search for local training programs, go to Career One Stop.

Nonprofit Charitable Programs
These programs are scattered throughout the United States and may be a bit harder to locate. Here are a few on our radar (and if you learn of others, please let us know):

Per Scholas: Locations in New York City, National Capital Region, Cincinnati, Columbus, Atlanta and Dallas.
IT-Ready from Creating IT Futures: Locations in Minneapolis-St. Paul and varying cities. Visit the location page for a list of current training sites that are accepting applications.
Stride Center: Located in the San Francisco Bay Area.
Tech901: Located exclusively in Memphis.

Because these programs typically exist to prepare people for entry-level IT jobs (such as help desk and technical support) they typically reject applicants who already have such a job and are just looking to add a certification to their resume.

As you can imagine, competition for such programs is often fierce. But, if you live in one of the areas where free training is offered and fall into a group that such programs are trying to help, it may be worth applying
Available Student Discount

If you are a student in the United States and have a valid student ID and .edu email address, you can take advantage of CompTIA's student discounts. Certification vouchers and training materials are offered at considerable discounts at the CompTIA Academic Marketplace. At this time, a single CompTIA A+ certification voucher is offered to students for $97.

QUESTION 1
A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the following symptoms would indicate if this is a RAM issue?

A. POST code beeps
B. Distended capacitors
C. Continuous reboots
D. Wrong BIOS time

Correct Answer: C

QUESTION 2
A business owner wants to provide security to laptop users with the ability to charge their devices, access corporate LAN resources, and allow for a variety of other removable hardware.
Which of the following devices would BEST meet the owner’s needs?

A. Docking station
B. Port replicator
C. Thunderbolt
D. USB hub
Correct Answer: A

QUESTION 2
A client brings in a smartphone with a cracked screen to be repaired. During the repair process, the technician
places the screws in a small container to prevent losing them. The technician tests the replacement screen to
ensure it works property before closing the device. Once the device is back together, however it does not power on.

A. Label the locations of the screws.
B. Refer to manufacturer resources.
C. Document the orientation of the cables.
D. Use the appropriate hand tools.

Correct Answer: B

QUESTION 3
A company requires an internal network device that can assign network addresses and configure the next hop for network hosts. Which of the following network protocols must this device provide?

A. DNS
B. SMTP
C. DHCP
D. SNMP

Correct Answer: C

QUESTION 4
A computer has a static address configured and is able to connect to resource on the same VLAN but is
unable to access resources on other VLANs. Which of the following should be configured to allow this communication?

A. Hub
B. Bridge
C. Router
D. Access point
E. Repeater

Correct Answer: C

QUESTION 5
A device has an IP address of fe80:2efa:57a2::35a7. Which of the following BEST describe this address?
(Choose two.)

A. Link local
B. Broadcast
C. Multicast
D. IPv4
E. IPv6
F. APIPA

Correct Answer: AE
 

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Exam MD-101 Microsoft Managing Modern Desktops Exam Guarantee Pass at certkingdom

 

Prepare for Microsoft Exam MD-101–and help demonstrate your real-world mastery of skills and knowledge required to manage modern Windows 10 desktops. Designed for Windows administrators, Exam Ref focuses on the critical thinking and decision-making acumen needed for success at the Microsoft Certified Associate level.

Focus on the expertise measured by these objectives:
Deploy and update operating systems
Manage policies and profiles
Manage and protect devices
Manage apps and data

This Microsoft Exam Ref:
Organizes its coverage by exam objectives
Features strategic, what-if scenarios to challenge you
Assumes you have experience deploying, configuring, securing, managing, and monitoring devices and client applications in an enterprise environment

About the Exam
Exam MD-101 focuses on knowledge needed to plan and implement Windows 10 with dynamic deployment or Windows Autopilot; upgrade devices to Windows 10; manage updates and device authentication; plan and implement co-management; implement conditional access and compliance policies; configure device profiles; manage user profiles; manage Windows Defender; manage Intune device enrollment and inventory; monitor devices; deploy/update applications, and implement Mobile Application Management (MAM).

About Microsoft Certification
Passing this exam and Exam MD-100 Windows 10 fulfills your requirements for the Microsoft 365 Certified: Modern Desktop Administrator Associate certification credential, demonstrating your ability to install Windows 10 operating systems and deploy and manage modern desktops and devices in an enterprise environment.

Chapter 1: Deploy and Update Operating Systems
Chapter 2: Manage Policies and Profiles
Chapter 3: Manage and Protect Devices
Chapter 4: Manage Apps and Data

About the Practice Test
It contains 150 questions and covers the following objectives:

Deploy and Update Operating Systems
Manage Policies and Profiles
Manage and Protect Devices
Manage Apps and Data

Their quality content and innovative technology have earned the prestigious credential of Microsoft Certified Practice Test Provider.

•Online performance-based simulations give hands on work environment experience

•Questions are similar to exam questions so you test your knowledge of exam objectives

•Detailed explanations for both correct and distractor answers reinforce the material

•Study Mode covers all objectives ensuring topics are covered

•Certification Mode (timed) prepares students for exam taking conditions

•Instant, drill-down score reports tell you exactly the areas to focus on.

How to obtain the Practice Test
With your order, you will receive a product key on your Account Page. will give you access to a downloadable practice test which does not expire as well as 30-day access to the online version.

Before accessing your practice test, you will be required to create an account at  if you don’t already have one.

The downloadable practice test is licensed by for a single user and can be downloaded on up to three different devices.

QUESTION 1
You need to capture the required information for the sales department computers to meet the technical requirements.
Which Windows PowerShell command should you run first?

A. Install-Module WindowsAutoPilotIntune
B. Install-Script Get-WindowsAutoPilotInfo
C. Import-AutoPilotCSV
D. Get-WindowsAutoPilotInfo

Correct Answer: A

QUESTION 2
What should you configure to meet the technical requirements for the Azure AD-joined computers?

A. Windows Hello for Business from the Endpoint Management admin center.
B. The Accounts options in an endpoint protection profile.
C. The Password Policy settings in a Group Policy object (GPO).
D. A password policy from the Microsoft 365 admin portal.

Correct Answer: A

QUESTION 3
You need to prepare for the deployment of the Phoenix office computers.
What should you do first?

A. Extract the hardware ID information of each computer to a CSV file and upload the file from the Microsoft Endpoint Management admin center.
B. Extract the serial number information of each computer to a XML file and upload the file from the Microsoft Endpoint Management admin center.
C. Extract the serial number information of each computer to a CSV file and upload the file from the Microsoft Endpoint Management admin center.
D. Generalize the computers and configure the Device settings from the Azure Active Directory admin center.

Correct Answer: A

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CompTIA IT Fundamentals FC0-U61 Why is it different?

 

CompTIA ITF+ helps professionals to decide if a career in IT is right for them or to develop a broader understanding of IT.

ITF+ is the only pre-career certification that helps students or career changers determine if they have a competency for information technology and if it is the right career path for them.
ITF+ is the only single certification that covers all areas of IT foundations, creating a broader understanding of IT making it ideal for non-technical professionals.
ITF+ establishes an IT education framework for students in middle school and high school.

About the exam
The CompTIA IT Fundamentals exam focuses on the essential IT skills and knowledge needed to perform tasks commonly performed by advanced end-users and entry-level IT professionals alike, including:

Using features and functions of common operating systems and establishing network connectivity
Identifying common software applications and their purpose
Using security and web browsing best practices

This exam is intended for candidates who are advanced end users and/or are considering a career in IT. The exam is also a good fit for individuals interested in pursuing professional-level certifications, such as A+.

What Skills Will You Learn?

HARDWARE IT CONCEPTS & TERMINOLOGY
Comprehend notational systems, illustrate the basics of computing and explain the value of data and troubleshooting

WINDOWS OPERATING SYSTEMS INFRASTRUCTURE
Know how to set up and install common peripheral devices to a laptop/PC or secure a basic wireless network

SOFTWARE TROUBLESHOOTING APPLICATIONS & SOFTWARE
Manage applications software, understand the various components of an operating system and explain the purpose of methods of application architecture

NETWORKING SOFTWARE DEVELOPMENT
Comprehend programming language categories, interpret logic, and understand the purpose of programming concepts

HARDWARE & NETWORK TROUBLESHOOTING DATABASE FUNDAMENTALS
Able to explain database concepts, structures, and purpose, as well as understands methods used to interface

SECURITY
Understand confidentiality, integrity, and availability concerns of secure devices and best practice methods

Who would benefit from ITF+?
Students considering a career in IT.
Professionals working in fields that require a broad understanding of IT.
Marketing, sales and operations staff in IT-based organizations.

Why would you benefit from ITF+?
In 2017, nearly 5.4 million individuals worked as technology professionals across the U.S., representing an increase of 2.1%, or nearly 110,000 net new jobs. CompTIA ITF+ will help you determine if this is the field for you.

Twelve years ago, technology spending outside of IT was 20 percent of total technology spending; it will become almost 90 percent by the end of the decade, according to Gartner, Inc. All workers need fundamental IT skills to use these technologies.

Exam Details
Exam Codes Exam FC0-U61
Launch Date September 4, 2018
Exam Details The new CompTIA IT Fundamentals exam focuses on the knowledge and skills required to identify and explain the basics of computing, IT infrastructure, software development, and database use. With this new version comes the addition of the + to further distinguish ourselves within the marketplace and represent CompTIA quality and standards.
Number of Questions Maximum of 75 questions per exam
Type of Questions Multiple choice
Length of Test 60 Minutes
Passing Score 650 (on a scale of 900)
Recommended Experience No prior experience necessary
Languages English
Retirement Usually three years after launch
Testing Provider Pearson VUE
Testing Centers Online Testing

CompTIA IT Fundamentals FC0-U61:

What’s in this version
The exam will certify the successful candidate has the knowledge and skills required to identify and explain the basics of computing, IT infrastructure, application and software, software development, database fundamentals and security. In addition, candidates will have the ability to demonstrate their knowledge to:

Install software
Establish basic network connectivity
Identify/prevent basic security risks
Explain troubleshooting theory and preventative maintenance of devices

Renewal
The CompTIA IT Fundamentals certification is considered good for life and does not need to be renewed.

For certifications that are part of the CompTIA Continuing Education program and that can be renewed, please go to our Continuing Education page.
Good for Life Certifications IT Fundamentals is good for life.

QUESTION 1
Which of the following would MOST likely prevent malware sent as compromised file via email from infecting a person’s computer?

A. Email previewing
B. Patching
C. Clear browsing cache
D. Kill process

Correct Answer: B

QUESTION 2
A user wants to use a laptop outside the house and still remain connected to the Internet. Which of the following would be the BEST choice to accomplish this task?

A. Thunderbolt cable
B. Bluetooth module
C. Infrared port
D. WLAN card

Correct Answer: D

QUESTION 3
Joe, a user, finds out his password for a social media site has been compromised. Joe tells a friend that his email and banking accounts are probably also compromised. Which of the following has Joe MOST likely performed?

A. Password reuse
B. Snooping
C. Social engineering
D. Phishing

Correct Answer: A

QUESTION 4
A technician is installing a new wireless network and wants to secure the wireless network to prevent unauthorized access. Which of the following protocols would be the MOST secure?

A. WPA
B. SSID
C. WEP
D. WPA2

Correct Answer: D

QUESTION 5
Which of the following network protocols will MOST likely be used when sending and receiving Internet email? (Select TWO.)

A. SMTP
B. POP3
C. SNMP
D. DHCP
E. ICMP
F. SFTP

Correct Answer: AB

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CTFL_001 ISTQB Certified Tester Foundation Level Exam

 

Audience
The Foundation Level syllabus forms the basis of the International Software Testing Qualifications Board (ISTQB®) Certified Tester Scheme.

ISTQB® Foundation Level is relevant across software delivery practices including Waterfall, Agile, DevOps and Continuous Delivery.

The 2018 Foundation Level qualification is suitable for anyone who needs to demonstrate practical knowledge of the fundamental concepts of software testing including people in roles such as testers, test analysts, test engineers, test consultants, test managers, user acceptance testers and software developers.

It is also appropriate for individuals who need a basic understanding of software testing including project managers, quality managers, software development managers, business analysts, IT directors and management consultants.

The new 2018 syllabus is recognised as a pre-requisite to other ISTQB® certifications where Foundation Level is required (note: all previous releases of Foundation Level, including the 2011 syllabus and “grandfathered” Foundation Level certifications, will remain valid).

Training for 2018 Certified Tester Foundation Level is available from Accredited Training Providers (classroom, virtual and e-learning). We highly recommend attending accredited training as an ISTQB® Member Board will have assessed the materials for relevance and consistency against the syllabus. Information about Accredited Training Providers can be found here or contact your local ISTQB® Member Board or Exam Provider

Self-study, using the syllabus and recommended reading material, is also an option when preparing for the Foundation Level exam. Your local ISTQB® Member Board or Exam Provider will be able to provide information on exams e.g. languages available, where to find an exam centre etc.

Have a look at the Foundation Level introduction video.

Business Outcomes
The Business Outcomes expected of a candidate who has achieved the 2018 Foundation Level certification are as follows:

Promote efficient and effective communication by using a common vocabulary for software testing.
Understand fundamental concepts of software testing.
Demonstrate understanding of how different development and testing practices, and different constraints on testing, may apply in optimizing testing to different contexts.
Contribute effectively in reviews.
Use established techniques for designing tests at all test levels.
Interpret and execute tests from given test specifications. Report on test results.
Understand test management principles for resources, strategies, planning, project control and risk management
Write and communicate clear and understandable defect reports
Understand the project factors that drive the test priorities and test approach
Understand the value that software testing brings to stakeholders
Appreciate how testing activities and work products align with project objectives, measures and targets
Assist in the selection and implementation process of testing tool

Learning Objectives
Learning objectives are indicated for each section in the syllabus and classified as follows:

K1: remember, recognize, recall
K2: understand, explain, give reasons, compare, classify, categorize, give examples, summarize
K3: apply, use
K4: analyze

There are 62 Learning objectives in the 2018 Foundation syllabus:

15 K1
40 K2
7 K3

The 2018 Foundation Level Learning objectives are as follows:
Chapter 1 Fundamentals of Testing

1.1 What is Testing?
LO-1.1.1 Identify typical objectives of testing (K1)
LO-1.1.2 Differentiate testing from debugging (K2)

1.2 Why is Testing Necessary?
LO-1.2.1 Give examples of why testing is necessary (K2)
LO-1.2.2 Describe the relationship between testing and quality assurance and give examples of how testing contributes to higher quality (K2)
LO-1.2.3 Distinguish between error, defect, and failure (K2)
LO-1.2.4 Distinguish between the root cause of a defect and its effects (K2)

1.3 Seven Testing Principles (K2)
LO-1.3.1 Explain the seven principles of testing (K2)

1.4 Test Process
LO-1.4.1 Explain the impact of context on the test process (K2)
LO-1.4.2 Describe the test activities and respective tasks within the test process (K2)
LO-1.4.3 Differentiate the work products that support the test process (K2)
LO-1.4.4 Explain the value of maintaining traceability between the test basis and the test work products (K2)

1.5 The Psychology of Testing (K2)
LO-1.5.1 Identify the psychological factors that influence the success of testing (K1)
LO-1.5.2 Explain the difference between the mindset required for test activities and the mindset required for development activities (K2)
Chapter 2 Testing Throughout the Software Development Lifecycle

2.1. Software Development Lifecycle Models
LO-2.1.1 Explain the relationships between software development activities and test activities in the software development lifecycle (K2)
LO-2.1.2 Identify reasons why software development lifecycle models must be adapted to the context of project and product characteristics (K1)
LO-2.1.3 Recall characteristics of good testing that are applicable to any life cycle model (K1)

2.2 Test Levels (K2)
LO-2.2.1 Compare the different test levels from the perspective of objectives, test basis, test objects, typical defects and failures, and approaches and responsibilities (K2)

2.3 Test Types (K2)
LO-2.3.1 Compare functional, non-functional and white-box testing (K2)
LO-2.3.2 Recognize that functional and structural tests occur at any test level (K1)
LO-2.3.3 Recognize that functional, non-functional and white-box tests occur at any test level (K1)
LO-2.3.4 Compare the purposes of confirmation testing and regression testing (K2)

2.4 Maintenance Testing (K2)
LO-2.4.1 Summarize triggers for maintenance testing (K2)
LO-2.4.2 Describe the role of impact analysis in maintenance testing (K2)
LO-2.4.3 Describe the role of impact analysis in maintenance testing (K2)
Chapter 3 Static Testing

3.1 Static Testing Basics
LO-3.1.1 Recognize types of software work product that can be examined by the different static testing techniques (K1)
LO-3.1.2 Use examples to describe the value of static testing (K2)
LO-3.1.3 Explain the difference between static and dynamic techniques, considering objectives, types of defects to be identified, and the role of these techniques within the software lifecycle (K2)

3.2 Review Process
LO-3.2.1 Summarize the activities of the work product review process (K2)
LO-3.2.2 Recognize the different roles and responsibilities in a formal review (K1)
LO-3.2.3 Explain the differences between different review types: informal review, walkthrough, technical review and inspection (K2)
LO-3.2.4 Apply a review technique to a work product to find defects (K3)
LO-3.2.5 Explain the factors that contribute to a successful review (K2)

Chapter 4 Test Techniques

4.1 Categories of Test Techniques
LO-4.1.1 Explain the characteristics, commonalities, and differences between black-box test techniques, white-box test techniques and experience-based test techniques (K2)

4.2 Black-box Test Techniques
LO-4.2.1 Apply equivalence partitioning to derive test cases from given requirements (K3)
LO-4.2.2 Apply boundary value analysis to derive test cases from given requirements (K3)
LO-4.2.3 Apply decision table testing to derive test cases from given requirements (K3)
LO-4.2.4 Apply state transition testing to derive test cases from given requirements (K3)
LO-4.2.5 Explain how to derive test cases from a use case (K2)

4.3 White-box Test Techniques
LO-4.3.1 Explain statement coverage (K2)
LO-4.3.2 Explain decision coverage (K2)
LO-4.3.3 Explain the value of statement and decision coverage (K2)

4.4 Experience-based Test Techniques
LO-4.4.1 Explain error guessing (K2)
LO-4.4.2 Explain exploratory testing (K2)
LO-4.4.3 Explain checklist-based testing (K2)

Chapter 5 Test Management

5.1 Test Organization
LO-5.1.1 Explain the benefits and drawbacks of independent testing (K2)
LO-5.1.2 Identify the tasks of a test manager and tester (K1)

5.2 Test Planning and Estimation
LO-5.2.1 Summarize the purpose and content of a test plan (K2)
LO-5.2.2 Differentiate between various test approaches (K2)
LO-5.2.3 Give examples of potential entry and exit criteria (K2)
LO-5.2.4 Apply knowledge of prioritization, and technical and logical dependencies, to schedule test execution for a given set of test cases (K3)
LO-5.2.5 Identify factors that influence the effort related to testing (K1)
LO-5.2.6 Explain the difference between two estimation techniques: the metrics-based technique and the expert-based technique (K2)

5.3 Test Monitoring and Control
LO-5.3.1 Recall metrics used for testing (K1)
LO-5.3.2 Summarize the purposes, contents, and audiences for test reports (K2)

5.4 Configuration Management
LO-5.4.1 Summarize how configuration management supports testing (K2)

5.5 Risks and Testing
LO-5.5.1 Define risk level by using likelihood and impact (K1)
LO-5.5.2 Distinguish between project and product risks (K2)
LO-5.5.3 Describe, by using examples, how product risk analysis may influence thoroughness and scope of testing (K2)

5.6 Defect Management
LO-5.6.1 Write a defect report, covering defects found during testing (K3)

Chapter 6. Tool Support for Testing

6.1 Test tool considerations
LO-6.1.1 Classify test tools according to their purpose and the test activities they support (K2)
LO-6.1.2 Identify benefits and risks of test automation (K1)
LO-6.1.3 Remember special considerations for test execution and test management tools (K1)

6.2 Test Planning and Estimation (K3)
LO-6.2.1 Identify the main principles for selecting a tool (K1)
LO-6.2.2 Recall the objectives for using pilot projects to introduce tools (K1)
LO-6.2.3 Identify the success factors for evaluation, implementation, deployment and on-going support of test tools in an organization (K1)

Syllabus
The Foundation Level Syllabus forms the basis for the International Software Testing Qualification at the Foundation Level.

The International Software Testing Qualifications Board® (ISTQB®) provides it to the national examination bodies for them to accredit the training providers and to derive examination questions in their local language.

Training providers will produce courseware and determine appropriate teaching methods for accreditation, and the syllabus will help candidates in their preparation for the examination.
The Certified Tester Foundation Level in Software Testing

The Foundation Level qualification is aimed at anyone involved in software testing. This includes people in roles such as testers, test analysts, test engineers, test consultants, test managers, user acceptance testers and software developers.

This Foundation Level qualification is also appropriate for anyone who wants a basic understanding of software testing, such as project managers, quality managers, software development managers, business analysts, IT directors and management consultants. Holders of the Foundation Certificate will be able to go on to a higher level software testing qualification.

The Foundation Level Syllabus 2018 is available in Materials for download section.

QUESTION 1
You are about to release a test progress report to a senior manager, who is not a test specialist. Which of the following topics should NOT be included in the test progress report?

A. Product risks which have been mitigated and those which are outstanding.
B. Recommendations for taking controlling actions
C. Status compared against the started exit criteria
D. Detailed overview of the risk-based test approach being used to ensure the exit criteria to be achieved

Correct Answer: D

QUESTION 2
Explain how the above mentioned report may differ from a report that you produce for the project manager, who is a test specialist Select TWO items from the following options that can be used to report to the project
manager and would not be included in a report to senior management.

A. Show details on effort spent
B. List of all outstanding defects with their priority and severity
C. Give product risk status
D. Show trend analysis
E. State recommendations for release

Correct Answer: AB

QUESTION 3
Consider the typical objectives of testing. Which of the following metrics can be used to measure the effectiveness of the testing process in achieving one of those objectives?

A. Average number of days between defect discovery and resolution
B. Percentage of requirements covered
C. Lines of code written per developer per day
D. Percentage of test effort spent on regression testing

Correct Answer: B

QUESTION 4
You have been given responsibility for the non-functional testing of a safety-critical monitoring & diagnostics
package in the medical area. Which of the following would you least expect to see addressed in the test plan?

A. Availability
B. Safety
C. Portability
D. Reliability

Correct Answer: C

QUESTION 5
Since the system is in the medical domain and therefore in the safety critical area, testing needs to be rigorous
and evidence is required that the system has been adequately tested. Identify THREE measures that would
typically be part of the test approach in this domain and which are not always applicable in other domains!

A. High level of documentation
B. Failure Mode and Effect Analysis (FMEA) sessions
C. Traceability to requirements
D. Non-functional testing
E. Master test planning
F. Test design techniques
G. Reviews

Correct Answer: ABC

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GCP-GC-IMP Genesys Cloud Certified Professional - Implementation Exam

 

Certification Preparation for the Genesys Cloud Certified Professional (GCP-GC) Exam

Let us help you prepare for success! Your instructor will walk through a series of assessments and hands-on exploration to ensure you will know which topics are covered in the exam and what to expect from the exam experience. At the end of the day, you will walk away knowing if there are still areas you need to study, what those areas are, and have access to a live environment for an extra day to practice!
Target Audience

Students who plan to take the exam to be certified
The Genesys Cloud Certified Professional - Contact Center Admin exam introduces the fundamental concepts and major components associated with the Contact Center feature set of the Genesys Cloud platform.

This exam provides an overview of the Genesys Cloud interface and presents scenarios to facilitate your understanding of the administration of a contact center. You will also gain familiarity with daily contact center monitoring and administration tasks.

Note: The Genesys Cloud Certified Professional (GCP-GC) certification is obtained by completing the following three exams (Contact Center Administration, Implementation, and Reporting & Analytics). The prerequisite for GCP-GC is the Genesys Cloud Certified Associate (GCA-GC) certification.

Target Audience
The Genesys Cloud Certified Professional - Contact Center Admin exam is intended for system administrators, contact center managers, project managers, and supervisors to help them monitor and administer the contact center. The exam is also useful for anyone else who needs to learn the basic functionality of Genesys Cloud Contact Center.

Course Objectives
Genesys Cloud Collaborate
Basic overview of the Genesys Cloud Platform and Administration
Overview of Genesys Cloud Collaborate
List the features of Genesys Cloud Contact Center
List the three levels of Contact Center licensing
Configure Automatic Call Distribution to optimize customer service
Describe ACD processing
Explain interaction flow and queue design
Evaluation and routing combination
Configure agent utilization
Configure ACD Skills and Language Skills
Configure wrap-up codes
Configure After Call Work
Activate and deactivate agents on queues
Test ACD call routing
Configure ACD email in Admin settings
Test ACD email routing
Describe ACD Messages
Purpose and capabilities of Genesys Cloud Architect
Features of Genesys Cloud Architect
Describe the options for Inbound
Describe how to create and edit System and User Prompts
Genesys Cloud Data Actions Integration
Describe the function and purpose of the Genesys Cloud data actions Integration
Scripting in a Genesys Cloud contact center
Describe Scripts and basic script functionality
Genesys Cloud Outbound Dialing
Describe the Outbound Dialing modes
Explain the use of Contact Lists
Configure and test an Outbound Power Dialing campaign
Use of Reports and Dynamic Views
List the main types of reports and describe their use
List the main Dynamic Views and describe their use
Configure and run an Interaction Details report
Quality Management in a Genesys Cloud contact center
Quality Policies Overview
Describe how to enable call recording on a Trunk
Create a recording policy
Create and publish an Evaluation form
Quality Evaluator and Quality Administrator dashboards
Workforce Management in a Genesys Cloud contact center
Workforce Management Overview
Working with Schedules
Benefits of scheduling agents
Create a manual schedule

QUESTION 1
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A. Genesys Cloud 1
B. Genesys Cloud 2
C. Genesys Cloud 3
D. Genesys Cloud 4

Correct Answer: B

QUESTION 2
Where can you find people in your organization and add external contacts to the organization?

A. Documents
B. Activity
C. Directory
D. Location

Correct Answer: C

QUESTION 3
How many categories of routing are there in a Call Route under the Call Routing page?

A. 5
B. 4
C. 3
D. 2

Correct Answer: C

QUESTION 4
You can add more than one outbound route to the contact center.

A. True
B. False

Correct Answer: A

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