70-519 Exam

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QUESTION 1
There is ASP NET 3.5 Web application CertKingdomApp.
You are required to upgrade CertKingdomApp to ASP.NET 4.0.
You need to make sure that CertKingdomApp is optimized for search engines.
In particular this optimization must include HTML that is generated by CertKingdomApp and URLs
local within CertKingdomApp.
Within CertKingdomApp there is a Data List control CertKingdomC.
CertKingdomApp must be able to load data at runtime into CertKingdomC with the help of the current
URL.
What is appropriate in this scenario? Select four.

A. Use property Repeat Layout of..
B. Use property Data List Layout of..
C. Use property Render Outer table Layout of..
D. ..Web Forms routing and set the property to…
E. .. permanent redirect and set the property to..
F. .. temporary redirect and set the property to..
G. ..Null..
H. ..True..
I. ..False..
J. ..Table..
K. ..List..
L. .. on all list controls.
M. ..on all controls.
N. .. all Form View controls.

Answer: B,D,I,N

Explanation:

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QUESTION 2
There a ASP.NET MVC 2 application CertKingdomApp.
Consider unhandled exceptions.
CertKingdomApp must manage and log these unhandled exceptions.
What would be best to achieve this if you want to put the logic into a single place?

A. Use a custom Handle Error attribute to…
B. Use the default Handle Error attribute to…
C. For every method..
D. For each controller..
E. .. override the Exception method.
F. .. override the OneException method.
G. .. and apply it to all controllers.
H. ..use try and catch.

Answer: A,G

Explanation:

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QUESTION 3
There is an ASP.NET Web application CertKingdomApp.
CertKingdomApp has pages that are available for public users.
CertKingdomApp has pages that are available for only administrative purposes.
Consider error handling code for these pages.
The same code must be used for the public pages and the administrative pages.
Errors must be handled in one way for the public pages and in another way for the administrative
pages.
How can this be achieved? Select two.

A. Use file Global.asax.cs (or Global.asax.vb)
B. Use file code-behind.
C. Use the Page_Error method(s).
D. ..for every public page and for every administrative page.
E. ..of the subclasses of System.Web.UI.Page.
F. ..of the subclasses of System.Web.URL.Page.
G. ..use the Application_error method.
H. .. for each master page.

Answer: C,E

Explanation:

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QUESTION 4
CertKingdom has multiple ASP.NET Web applications.
There is a class library CertKingdomLib that are used by all these application.
There is a variable CertKingdomVar in CertKingdomLib.
CertKingdomVar is within the helper class.
CertKingdomVar contains secret information.
CertKingdomVar must not be seen by developers debugging applications.
How can this be achieved?

Answer:

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QUESTION 5
There is an ASP.NET Web application CertKingdomApp.
CertKingdomApp has a Menu Control CertKingdomMC.
For unauthorized users CertKingdomMC shows a menu of public pages.
For authorized users CertKingdomMC shows a menu of both public pages and some private pages.
For security you need to ensure that the private pages (both the menu options and the URLs) are
not shown to unauthorized user.
What is appropriate in this scenario? Select four.

A. The event handler..
B. The attribute..
C. The method..
D. The exception handler..
E. ..Page_Refresh should be used..
F. ..Page_Load should be used..
G. ..window.onload should be used..
H. ..window.update should be used..
I. ..window.onupdate should be used..
J. ..Page_Init should be used..
K. .. JavaScript document ready should be used..
L. ..VBS (or C# script) document ready should be used..
M. …to add pages to CertKingdomMC that are to be accessed by all users
N. ..to hide the private pages from the list of pages shown on CertKingdomMC.
O. ..to add pages to CertKingdomMC that are to be accessed by authorized users.
P. ..to add pages to CertKingdomMC that are to be accessed by unauthorized users.

Answer: C,F,O

Explanation:

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QUESTION 6
There is an ASP.NET Web application CertKingdomApp.
A user of CertKingdomApp can send customized e-mails to several thousand receivers at a time
through a form CertKingdomForm.
CertKingdomApp has around 3000 users about half of which can be accessing CertKingdomApp at a
specific point of time.
How can you optimize the performance of CertKingdomApp? Select three.

A. Use the On Load method..
B. Use the On Click method..
C. ..of CertKingdomForm..
D. ..of CertKingdomApp..
E. ..as a separate process.
F. ..as multiple processes.
G. .. from the System.Net.Mail namespace classes.
H. .. from the System.Mail namespace classes.
I. .. from the Machine.Web.Mail namespace classes.
J. .. from the System.Web.Mail namespace classes.

Answer: B,C,E

Explanation:

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QUESTION 7
There is an ASP.NET Web application CertKingdomApp.
CertKingdomApp is used to edit pictures online within your web browser.
Clients can upload pictures to CertKingdomApp.
Clients can edit the uploaded pictures through special features CertKingdomApp.
Some of these features are very computationally demanding.
These specific features should be run on a GPU (Graphics Processing Unit).
Other features of CertKingdomApp, the ones that are not so CPU intensive, should be run on the
server.
Bandwidth usage is also a critical part of the required solution. It should be minimized.
What action should you take?

Answer:

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QUESTION 8
There is an ASP.NET Web application CertKingdomApp.
You are required to enforce that CertKingdomApp is using data caching at all times.
You are required to enforce that CertKingdomApp keeps the session state at all points of time.
CertKingdomApp must maintain session state and data caching.
What is appropriate in this scenario? Select two.

A. Mixed process session state should be used.
B. out-of-process session state should be used.
C. in-process session state should be used.
D. in&out process session state should be used.
E. out-of-process transaction state should be used.
F. in-process transaction state should be used.
G. in&out process transaction state should be used.
H. input caching should be used.
I. output caching should be used.
J. Static caching should be used.
K. Caching should be enabled.
L. distributed caching should be used.
M. multiple caching should be used.

Answer: B,L

Explanation:

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QUESTION 9
There is an ASP.NET Web application CertKingdomApp.
CertKingdomApp is rewritten.
Now CertKingdomApp should be deployed.
What is appropriate in this scenario? Select two or three.

A. Use a web pool..
B. Use an application pool…
C. Use a rewritten pool..
D. Use the global assembly cache…
E. ..which includes only ASP.NET 2.0, ASP.NET 3.0, ASP NET 3.5, and ASP.NET.4 Web
applications…
F. ..which includes only ASP.NET. 3.5 Web applications…
G. ..which includes only ASP.NET.4 Web applications…
H. ..which includes only ASP.NET 2.0, ASP.NET 3.0, and ASP NET 3.5Web applications…
I. ..which includes only ASP.NET 1.0, ASP.NET 2.0, ASP.NET 3.0, and ASP NET 3.5Web
applications…
J. ..and add CertKingdomApp to it.
K. .. and compile and deploy CertKingdomApp to it.
L. ..and deploy CertKingdomApp to it.

Answer: B,G,J

Explanation:

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QUESTION 10
There is an ASP.NET Web application CertKingdomApp.
There is a MS SQL Server database CertKingdomDB on server CertKingdomSrv.
CertKingdomDB is used to store user authorization data.
CertKingdomDB also store some other secret information used by CertKingdomApp.
CertKingdomApp must not access CertKingdomSrv directly.
CertKingdomApp should not include programming code for authorization.
Some Web pages, the ones that displays secret information, should only show information for
authenticated users.
Visitors should only be able to see pages that do not contain any secret data.
Which type of solution should be used in this scenario?

A. Third party authentication solution.
B. SQL Service
C. WCF service.
D. Separate library.
E. Standard library
F. SQL XML Services.
G. SQL HTML Services.
H. stored procedures.

Answer: C

Explanation:

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N10-004 Exam

Best comptia Network+ Exam - Comptia Network+ Certification at Certkingdom.com

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QUESTION 1
Which of the following ports is default for DNS?

A. 53
B. 69
C. 80
D. 143

Answer: A

Explanation:

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QUESTION 2
Which of the following components would be used to terminate all distribution and trunk cables in
a central office or PBX?

A. 66 block
B. MDF
C. Demarc
D. IDF

Answer: B

Explanation:

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QUESTION 3
A technician has received a call from a customer stating that the customer has logged in, but
cannot access the Internet. The technician asks the customer if the gateway and the firewall can
be pinged. This is an example of which of the following troubleshooting skills?

A. Information gathering
B. Implementing and testing
C. Escalation
D. Documenting the solution

Answer: A

Explanation:

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QUESTION 4
Which of the following connectors uses 9-pins?

A. LC
B. RJ-45
C. RS-232
D. BNC

Answer: C

Explanation:

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QUESTION 5
Which of the following ports does IPSec use, by default?

A. 53
B. 500
C. 3389
D. 8080

Answer: B

Explanation:

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QUESTION 6
Which of the following components is used to terminate a T1 connection?

A. 66 block
B. Patch panel
C. Smart jack
D. 110 block

Answer: C

Explanation:

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QUESTION 7
During a new employee briefing, employees are given copies of the network user agreement, the
company network policy, and other administrative forms. Which of the following is BEST practice
when granting users access to the companys network?

A. Access is granted once each user has signed the network user agreement.
B. Access is granted once the employee briefing is concluded.
C. Access is granted once the Chief Executive Officer (CEO) signs each network agreement.
D. Access is granted at the beginning of the employee briefing meeting.

Answer: A

Explanation:

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QUESTION 8
Which of the following protocols can be found at the transport layer?

A. FTP
B. SMTP
C. TCP
D. DNS

Answer: C

Explanation:

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QUESTION 9
Which of the following is the maximum sustainable distance for 100Base-FX?

A. 600 feet (183 meters)
B. 1.2 miles (1.93 kilometers)
C. 2.8 miles (4.5 kilometers)
D. 2,500 feet (762 meters)

Answer: B

Explanation:

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QUESTION 10
Which of the following is used to relay queries from a private network to the Internet?

A. Content filter
B. Load balancer
C. Proxy server
D. Stateful firewall

Answer: C

Explanation:

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QUESTION 11
Which of the following OSI layers is included in the TCP/IP models Application layer?

A. Data Link
B. Session
C. Transport
D. Network

Answer: B

Explanation:

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QUESTION 12
A technician has been tasked to reduce the administrative time spent on the network. The network
uses several VLANs. Which of the following is a protocol that can be added to the switches to help
reduce administrative time?

A. MTU
B. WLAN
C. SIP
D. VTP

Answer: D

Explanation:

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QUESTION 13
Which of the following tools could an administrator use to determine a workstations default
gateway?

A. route
B. nslookup
C. dig
D. ping

Answer: A

Explanation:

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QUESTION 14
Which of the following routing protocols is based on being open and takes the shortest path
FIRST?

A. RIP
B. OSPF
C. EIGRP
D. IS-IS

Answer: B

Explanation:

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QUESTION 15
An administrator needs to obtain the MAC address of all systems on a small SOHO network.
Which of the following is the BEST way to accomplish this?

A. Run nslookup for each IP address.
B. ARP each IP, then look in the ping table.
C. ARP poison the router, then run a network sniffer.
D. Ping each IP then look in the ARP table.

Answer: D

Explanation:

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QUESTION 16
Which of the following is an example of CIDR notation?

A. ::1
B. 10.10.10.0/30
C. 10.192.30.5:22
D. 255.255.255.0

Answer: B

Explanation:

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QUESTION 17
Which of the following should be used to extend the range of a network between two points where
physical media cannot be installed?

A. WAP
B. Bridge
C. Hub
D. Router

Answer: A

Explanation:

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QUESTION 18
Installing specialized devices in between network resources and the Internet to distribute network
requests and ensure availability of resources is an example of which of the following network
management techniques?

A. Port mirroring
B. Load balancing
C. Port address translation
D. QoS

Answer: B

Explanation:

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QUESTION 19
An administrator needs to cut a 100 pair wire in half. Which of the following tools should the
administrator use?

A. Cable stripper
B. Snips
C. Punch down tool
D. Crimper

Answer: B

Explanation:

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QUESTION 20
Which of the following wireless technologies uses point-to-multipoint for data transmission?

A. 802.11g
B. 802.11n
C. 802.11b
D. 802.11a

Answer: B

Explanation:

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QUESTION 21
Which of the following naming conventions takes place in the data link layer of the OSI model and
is often used in conjunction with IPv6?

A. MAC-48
B. EUI-48
C. EUI-64
D. IP address

Answer: C

Explanation:

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QUESTION 22
An administrator needs to determine if the local workstation is using DHCP. Which of the following
tools would verify this?

A. hostname
B. netstat
C. ipconfig
D. nbtstat

Answer: C

Explanation:

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QUESTION 23
A technician is setting up a network for 25 users at a remote location. All of the users share a
single Internet connection. The ISP provides a single IP address for the location. Which of the
following addressing mechanisms should the technician use to provide access and IP addresses
for all 25 users?

A. NAT
B. Proxy
C. Gateway
D. DNS

Answer: A

Explanation:

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QUESTION 24
Which of the following is MOST likely to be used for telephone wires connected to the plain old
telephone service (POTS)?

A. 66 block
B. 110 block
C. CAT6 patch panels
D. Smart jacks

Answer: A

Explanation:

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QUESTION 25
Which of the following would an administrator do NEXT once an action plan has been created?

A. Find new symptoms and issues.
B. Identify more areas that may be affected.
C. Determine if escalation is necessary.
D. Implement the plan and test it.

Answer: D

Explanation:

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QUESTION 26
An office is using 802.11a to network the entire office. When a visitor brings a personal laptop to
the office, the visitor is not able to connect to the network. Which of the following is the reason why
visitors are unable to connect?

A. Weak signal
B. Standard mismatch
C. Incorrect channel
D. Wrong DNS

Answer: B

Explanation:

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QUESTION 27
172.20.0.112 represents an address at which of the following layers of the OSI model?

A. Layer 1
B. Layer 2
C. Layer 3
D. Layer 4

Answer: C

Explanation:

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QUESTION 28
An administrator needs to create a subnet that will accommodate up to 4000 hosts on the same
subnet but not more than 6000. Which of the following network addresses would the administrator
use to accommodate this request?

A. 10.4.4.0/22
B. 10.10.1.0/19
C. 172.31.146.0/20
D. 192.168.100.0/23

Answer: C

Explanation:

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QUESTION 29
Which of the following logical topologies uses distributed authentication?

A. Client/server
B. VLAN
C. VPN
D. P2P

Answer: D

Explanation:

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QUESTION 30
A helpdesk team is unable to agree on a solution to an issue. Each technician presents their own
solution to the problem. When a solution is agreed upon, which of the following documentation
MOST likely needs to be reviewed and possibly updated?

A. Baseline
B. Wiring Schematics
C. Procedures
D. Regulations

Answer: C

Explanation:

Linux in education: a genuine alternative

In Depth: People who have made free software work and pay in education

Using free software in education is not just about saving money. It’s also about preserving choice, not locking a student’s experience into a certain way of doing something Comptia A+ Certification 220-301 exam training.

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With Linux, there’s no vendor lock-in. Free software is more likely to be open-standards compliant, and it’s going to be more open to different languages, localities and curricula.

It also removes what can sometimes be a barrier to learning; using the same software on your own machine at home. And because there’s usually more than one piece of open source software for a job, free software makes it easier to broaden your experience and look at a variety of methods for completing that job.

All of which is essential in a world where technology is turned on its head every five years and where training needs are so unpredictable. It’s also never too early to start training in IT skills, and in the UK at least, computer training starts for many at primary school level.

For some, this will be their first experience of a computer. It’s also likely to be the first time they’ve had any kind of formal training on how to use one, and these first impressions are going to last. So there’s a strong argument that teaching should be as unbiased as possible.

Yet for a variety of reasons most schools favour Microsoft. There’s nothing wrong with this, as experience with Microsoft’s ubiquitous products is never going to be wasted, but as Linux users, we all know there might be a better option.

Linux and open source offers a genuine alternative, with many advantages over proprietary training that aren’t costrelated, although there’s no reason why this can’t be part of the overall solution.

Early starter

The best thing about Linux training in education is that there are already people doing it. There are establishments up and down the UK that have decided to include Linux on their syllabus and make a concerted effort to provide their students with the choice.

So if you’re a parent frustrated with the lack of options for your child, or you’re maybe a student who wants to learn Linux skills from the outset, there are places to go and people to speak to. They may be able to help you make the difference. But even if you can’t influence the training regime at your local establishment, Linux can still play a part.

Unlike in schools, Linux and open source software isn’t badly served by professional training. It’s this kind of training that pits Linux against Microsoft’s certification, and it’s the kind that prepares IT people for the real tasks they face while dealing with Linux systems.

The Linux Professional Institute, for example, has been dishing out qualifications for over 10 years, and its LPI certification levels have become something of a standard for Linux system administrators.

LPIC-1, for instance, covers all the basics of running and maintaining a simple Linux system, from dealing with the command line and helping new users to installing, configuring and connecting a workstation to the network. But more importantly, you don’t need any prior experience before starting on the course, and this has made it a great entry point for some of the more adventurous schools in the UK.

Case study 1

Barnfield College in Luton, Bedfordshire, is an establishment that offers plenty of further education opportunities for students to take on to a university or workplace. The college has a well-established computing curriculum, including all the common Microsoft applications, web design and data management.

Barnfield

But more interestingly for us, it also offers a comprehensive range of Linux courses, including an Introduction to the desktop, and uses Linux as the basis for some of its web development programmes.

John O’Neill, deputy head of Computing and IT at Barnfield, told us a little about how Linux training became part of the prospectus,

“Barnfield College has been offering Linux training courses since 2004. Back then it was an in house-devised course running Red Hat 5.2. Over time we have evolved our provision to include a range of distributions including Damn Small Linux, SLAX, Debian, Ubuntu, Fedora and OpenSUSE.

“Barnfield College has always prided itself on offering courses at the forefront of technologies. In the early part of the decade the college was an established Novell house using Netware 5. Students were given the opportunity to build and manage Netware servers as part of their coursework. Novell’s acquisition of OpenSUSE inspired the teaching staff to investigate this new contender to Network Operating Systems,” he told us.

When we asked him what the biggest challenge had been in supporting Linux alongside more mainstream operating systems, his answer was a logistical one, rather than a philosophical one:

“The biggest problem to the teaching team has been the need for maintaining adequate Network Security on our corporate network, while gaining access to Linux repositories. This has been resolved by the introduction of a dedicated teaching LAN with its own access to the internet.”

The breadth of Linux training offered at Barnfield is also significant, covering both user and administrator roles.

“Linux is integrated into the majority of our course provision and is used to teach students ranging from Level 2 user qualifications through to foundation degree and, of course, the vendor qualifications,” O’Neill explained. “Interest in these courses remains high due to the tutor’s passion and the ability for students to create their own distributions. The Barnix live CD being one such incarnation. This was developed by two of our 18-year-old BTEC National Diploma students back in 2004,” he added proudly.

The Barnix distribution can still be found on Distrowatch, and despite being around six years old, still looks in good shape for a distribution built around a technology that’s no longer available, in an attempt to ape an operating system that’s no longer supported.

But it’s the potential to access new technology without having to jump through software acquisition hoops that also makes Linux a good choice. As O’Neill put it:

“Linux gives our students unparalleled access to technologies ranging from VoIP through to in-depth security testing along with traditional desktop usage.” This is why the college has extended its Linux courses to integrate LPI-based certification alongside the CompTIA accreditation the college has offered for sometime, as O’Neill explained:

“Following the inclusion of LPI with CompTIA, Linux+, which the college has traditionally delivered, now simplifies vendor certification for students, and not only meets the requirements of industry partners, but also gives a clear pathway to certification.”

Which leaves the most important question. If you want your child to study Linux at their local institution, how should parents and interested parties make it happen?

“Colleges can use Linux across the range of their curriculum. It gives learners access to both GUI and command line interfaces, and even Microsoft is revisiting the command line with their Power Shell interface,” he states.

“Tutors need to be aware that Awarding Bodies will accept evidence obtained from many different operating systems as part of their coursework. Students and parents can be assured that skills learnt through the use of open source operating systems and applications only serve to better demonstrate the breadth of knowledge they have of cutting-edge technologies used in all business sectors.”

Microsoft releases 'complete' Mango SDK

New app creation tools offered up to developers

Microsoft has made its third big Windows Phone Mango announcement of the last 24 hours by releasing a “more complete” build of the operating system to assist app developers 70-640 Training .

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Earlier on Wednesday we learned that the Fujitsu Toshiba IS12T will be the first handset to boast Mango, featuring a 13.2mp camera, 32GB internal storage and an 800x480p, 3.7-inch display.

Yesterday Microsoft revealed it had finished work on the long-awaited OS upgrade and had handed the completed build over to manufacturers.

Now app developers will have access to an all new version of the SDK in order to create new and exciting applications for the Mango platform before its launch this autumn.

More complete build

Senior Product Manager for Windows Phone Cliff Simpkins said on the company blog: “We’ve received positive feedback on the Mango tools and bits we’ve shared, but appreciate that many devs are still interested in working with a more complete build.

“Today’s refresh of the tools represent a month of great progress by the engineering team, further refining and improving the Mango developer experience.

“What we are providing is a genuine release candidate build, with enough code checked in and APIs locked down that this OS is close enough to RTM that, as a developer, it’s more than capable to see you through the upcoming RC drop of the tools and app submission Microsoft Free MCTS Training and MCTS Online Training.”

Although much of the smoke has cleared, and the Mango picture is now much more illuminated than it was just yesterday, we still don’t know when the first handset will arrive in the UK.

Come on Microsoft, throw us a freakin’ bone here.

CompTIA A-Plus Training Programs Examined

Training for your CompTIA A+ has four specialist sections – you’ll need exam certification in 2 different areas to be seen as competent in A+. For this reason, the majority of colleges restrict their A+ to just two of the training options. We think this is selling you short – sure, you can pass an exam, but experience of all four will set you apart in your working life, where you’ll need to know about all of them. That’s why we believe you require information in everything.

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Qualifying in CompTIA A+ on its own will give you the ability to repair and fix laptops, Macs and PC’s; principally ones that aren’t joined to a network – essentially the domestic or small business sector. If you add Network+ training, you’ll also have the ability to take care of networks, which means you’ll be able to move further up the career path.

We can’t make a big enough deal out of this point: Always get full 24×7 professional support from mentors and instructors. You will have so many problems later if you let this one slide. Don’t accept certification programs which can only support trainees through a message system after office-staff have gone home. Trainers will try to talk you round from this line of reasoning. Essentially – you need support when you need support – not when it’s convenient for them.

Keep looking and you’ll come across professional companies that offer direct-access support all the time – no matter what time of day it is. You can’t afford to accept anything less. Online 24×7 support is the only kind to make the grade when it comes to computer-based study. Maybe burning the midnight-oil is not your thing; but for the majority of us however, we’re out at work when traditional support if offered.

The world of information technology is one of the more thrilling and changing industries that you could be a part of. To be working on the cutting-edge of technology puts you at the fore-front of developments affecting everyone who lives in the 21st century. Technological changes and connections on the web is going to noticeably alter our lifestyles in the near future; overwhelmingly so.

Incomes in IT are not a problem moreover – the usual income in the UK for a typical person working in IT is noticeably higher than in other market sectors. Chances are that you’ll receive a much better deal than you could reasonably hope to get in other industries. The search for properly certified IT professionals is certain for many years to come, due to the constant development in the technology industry and the very large deficiency still in existence.

Ask any knowledgeable consultant and they can normally tell you many worrying experiences of how students have been duped by salespeople. Only deal with an experienced industry advisor who asks lots of questions to uncover the best thing for you – not for their pay-packet! You need to find the right starting point of study for you. With some real-world experience or base qualifications, it may be that your starting point of study is very different to someone completely new. It’s usual to start with some basic user skills first. It can brush up on your current abilities and make the slope up to the higher-levels a less steep.

Authorised exam preparation and simulation materials are essential Free MCTS Training and MCTS Online Training – and really must be supplied by your training company. Due to the fact that many examination boards in IT tend to be American, you’ll need to be used to the correct phraseology. You can’t practice properly by simply answering any old technical questions – they have to be in the same format as the actual exams. Ensure that you have some simulated exam questions so you’ll be able to check your comprehension at any point. Simulated or practice exams add to your knowledge bank – so you’re much more at ease with the real thing.

Field Service Technician

The Field Technician II is responsible for troubleshooting and resolving user support requests and incidents for customers of NSPI*s managed services. The technician may field incidents via phone, email, or ticket escalations from a central service desk - and will act as the primary dispatch support mechanism for assigned customer/s. The Field Technician may be assigned to work primarily out of one or more customer office locations Monday through Friday during standard business hours, and may be required to be *on-call* for after hour*s dispatches. Regardless of technology or nature of request, the Field Technician will act as a first level escalation point, sometimes acting as primary point of contact, tracking requests for resolution or escalation and keeping customers continuously informed of status. Requests will primarily consist of user, local application, and desktop problems of varying platforms and providers. Experience will be heavily focused on desktop systems, commercial applications, network devices, and related current technologies.

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REQUIRED QUALIFICATIONS / TECHNICAL SKILLS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
* Advanced: 4+ years experience providing desktop support on Apple platforms (MacOS, iOS)
* Advanced: 4+ years experience providing desktop support on Windows based workstations
* Intermediate: Experience troubleshooting network connectivity on LANs, WANs, and WLANs
* Intermediate: Knowledge of system components and how they are used
* Intermediate: Experience using Desktop Remote Control/Management software tools
* Intermediate: Experience troubleshooting network printers
* Basic: Experience with using Active Directory for password resets, group membership, domain membership, etc
* Excellent oral and written communication skills and customer focused demeanor
* Proven ability to work well with a team, manage stressful situations and show initiative.
PREFERRED QUALIFICATIONS / TECHNICAL SKILLS
The following skills are preferred and helpful, but not required
* Experience working in a Service Provider environment or a large enterprise
* Experience configuring and supporting mobile devices
* Experience with Networking Protocols and Troubleshooting Network-related issues
* Experience with one or more of the following enterprise applications: Exchange Server, Citrix, CRM or ERP applications.
* Familiarity with ITIL v3 concepts and methods

EDUCATION and/or EXPERIENCE
* 4+ years of related experience in a technical support role
* Preferred Computer Science or Information Technology Degree, 2 or 4 year Degree
* Preferred technical certifications, one or more: Apple, Microsoft, Cisco, or CompTIA certs
CERTIFICATES, LICENSES, REGISTRATIONS: Specific technical and/or OEM oriented training and associated certification(s) may be required to obtain while in this role.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Technical Deployment and Maintenance:
* Onsite contact for all technical problems, service requests, and inquires.
* Primary internal escalation resource for central service desk.
* Supplement central service desk with remote call handling as volume and staffing requires.
* Utilize available resources to resolve onsite customer issues as quickly as possible.
* First-level contact for all incoming technical incidents, service requests, and inquires.
* Identifies and resolves recurring internal and customer desktop issues
* Ability to assess technical and business impact of an IT incident
Communication:
* Responsible for making regular status updates to customers on a variety of service requests and incidents
* Verbal and written communication skills must be professional level and business oriented
* Regular communications with customers is required (both verbal and email)
* Keep customer updated on ticket status, problem resolution, or inquiries.
Administration:
* Documentation of hours and work details in order to track efficiency and billing is required
* Maintain customer technical information within defined documentation standards.
* Use of ticketing / work management system to track issue and project task status
* Prioritizes ticket workload and dispatch assignments based on customer and technical impact.
* Participates in scheduled and ad hoc internal and customer specific meetings.
Personal:
* Dependable and eager to learn cutting-edge technologies
* Ability to work on multiple concurrent assignments is essential
* Strong self-motivation and the ability to work with minimal supervision
PHYSICAL DEMANDS and WORK ENVIRONMENT: The job involves light physical work demands requiring lifting and/or carrying items up to 20 lbs. maximum; heavier items will lifted/carried with assistance from another person or by using appropriate handling equipment. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

After 30 years, IBM says PC going way of vacuum tube and typewriter

Post-PC era? Microsoft says no

While that sounds pretty vague, Dean notes that IBM has boosted its profit margins since selling off its PC division with a strategy of exiting commodity businesses and "expanding in higher-value markets." One example: IBM's Watson, newly crowned Jeopardy champion.

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"We conduct fundamental scientific research, design some of the world's most advanced chips and computers, provide software that companies and governments run on, and offer business consulting, IT services and solutions that enable our clients to transform themselves continuously, just like we do," Dean writes.

For all the debate over whether this is a "post-PC" era, it's clear more people today own Windows computers and Macs than smartphones and tablets, and our new mobile devices are complementing desktops and laptops rather than replacing them.

It's hard to beat the convenience of an easy-to-use, Internet-connected device in one's pocket, but many tasks are cumbersome without a full, physical keyboard. Even social media, which seems as "post-PC" as it gets upon first glance, requires a lot of typing.

Some people envision a future where a smartphone is the hub of all your computing needs, and simply hooks into a dock for those rare times you want a bigger screen, mouse and keyboard. Others talk about a future where any surface, whether a wall or table, is transformed into a touch-screen computer with a snap of one's fingers.

For now, though, most people making these proclamations are typing their blog posts on PCs.